Right of Withdrawal

Right of withdrawal

Consumers generally have a fourteen-day right of withdrawal.

The withdrawal period is fourteen days — for digital content and services, from the day the contract is concluded; for goods (e.g. physical prints), from the day you or a third party named by you takes possession of the goods.

To exercise your right of withdrawal, you must inform us — Artiq ehf., Efstaland 5, 270 Mosfellsbær, Iceland, email: artiq@artiq.is — by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, though it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your notice of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we will refund all payments received from you without undue delay and at the latest within fourteen days of the day on which we receive notice of your withdrawal. We will use the same means of payment that you used for the original transaction, unless otherwise agreed.

Exclusion / early expiry of the right of withdrawal

The right of withdrawal does not exist, or expires early, in the following cases:

• Goods made to your specification / personalized. For goods made to your individual specifications or clearly tailored to your personal needs, there is no right of withdrawal (§ 312g(2) no. 1 BGB). The photo mosaics we produce are created individually from the photos you upload and are therefore covered by this exclusion.
• Digital content. For the supply of digital content not delivered on a physical medium (e.g. the digital mosaic file for download), your right of withdrawal expires once we have begun performance, after you have expressly consented to us beginning performance before the withdrawal period ends, and you have acknowledged that you thereby lose your right of withdrawal once performance begins. We obtain this consent and acknowledgement before purchase via a checkbox during checkout.

Model withdrawal form

(If you wish to withdraw from the contract, complete this form and return it.)

To: Artiq ehf., Efstaland 5, 270 Mosfellsbær, Iceland — email: artiq@artiq.is
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods / the provision of the following service: ____________________
Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Date: ____________________
(Signature of consumer(s) only if this form is notified on paper)